Bad service and Lies from Superbalist

I logged a return on the site for two items for order number - ********** . I then asked if i could change the address for the collection and was assisted by Zayaan Raban. She confirmed that the address could be changed and that she would log this for me soonest.

It took two days for Zayaan to confirm that the address was changed and that the order would be collected on the 12/07/2018. The whole day i waited and no one came to my house to collect the items. At exactly 16:35 she calls me and asks if the order had been collected i advised no. Then she again confirmed that the order would be collected before 17:00 that day. I waited until 18:00 and nothing happened.

So because i am on night shift, i arrive back at work and I received countless emails from security and reception advising that the courier was there to collect the items. This happened from 09/07/2018 until 12/07/2018.

I have not received any further contact from Superbalist with regards to this collection. This is unacceptable and being a loyal customer i am left with a bitter taste in my mouth. I cant say i will stop shopping with them because they have the best items and offers but i am disappointed.

I need these items to be collected soonest. Please ensure this matter is resolved.