PL
Peter L

1 reviews | Active since Sept 2015

07 Dec 2015, 07:30

Bad Service

I have never received such poor service from any of the other online stores,To mention this was my first purchase from superbalist and this is how I am rewarded I am being given the run around by your company, firstly no one delivers on their promises from the staff to the courier company who you assigned to collect my parcel after I complaint about the delivery times/dates I wasted my entire Thursday/Friday waiting for your courier guy to collect my return parcel and this was after I made numerous phone calls to your offices. You have a set SLA for returns which are completely useless. <br> <br> I would like an urgent refund to be made into my account as I would not want to do business with your company and I will make sure everyone get to hear of the terrible service I was put thru by your company its an absolute nightmare.<br> <br> I still have the parcel 7 days later no one even bothered calling me to give me an explanation. <br> <br>

0
Replies (1)
Superbalist.com
Superbalist.com's reply07 Dec 2015, 09:18
Official
Hello plouwrence,

Our sincerest apologies for the terrible experience and service you have received regarding the collection of your order.

We're here to help and will ensure your query gets resolved today.

As per our telephone conversation, your collection will definitely be taking place today and I will be following until your order has been collected and your refund processed.


Kind regards,

Robyn van Staden
Client Concierge Specialist