1 reviews | Active since Oct 2015
Bad Service
I placed my order on the 28th Septermber 2015 and it was scheduled to be delivered on the 29 Sep -01 Oct but up to date i haven't received them. i got an sms on the 05 Oct @ 17:40 that my order its on its way i must expect delivery between 8am and 5pm the same day and nothing was delivered. On the 06th i called superbalist and the lady told me she will check with the delivery campany and call me back which she never did. on the 07th i called again and i was told they got a report that they were unable to deliver and i asked why again i was told they will check with delivery and call me back which i am still waiting for the call.<br> <br> Can someone please tell me if my order will be delivered or not? or just give me back my money
Thank you for bringing this to our attention.
Our sincerest apologies for this terribly long delay with the delivery of your order. I will be contacting you shortly to get this resolved and keep you updated with regards to your delivery.
This is not the service we want our customers to experience and we will do everything possible to get your order to you as soon as possible. This will definitely be investigated further and taken up with our couriers to ensure this never happens again to you or any other customer.
Kind regards,
Robyn van Staden
Client Concierge Specialist
Thank you for bringing this to our attention.
Our sincerest apologies for this terribly long delay with the delivery of your order. I will be contacting you shortly to get this resolved and keep you updated with regards to your delivery.
This is not the service we want our customers to experience and we will do everything possible to get your order to you as soon as possible. This will definitely be investigated further and taken up with our couriers to ensure this never happens again to you or any other customer.
Kind regards,
Robyn van Staden
Client Concierge Specialist