1 reviews | Active since Jul 2015
Bad service
<p>So my friend who never shops online, decided to let me purchase a shoe on her app and use the voucher that she recieved. So I bought a shoe size 3 online at Superbalist on and especially chose the express delivery option as I needed the shoe for my year end function. This I did 2 days in advance. They then bring me a size 5 instead..I have the shoe returned for a size 4 as the manager I spoke to from Superbalist said a size 3 is not available (even though I bought and paid for a size 3) so when I received the next delivery with the proper size..with my luck.. They brought me a size 5. Now that's really disappointing. I phone and all they can say is 'Sorry'. One of the managers lies to me by saying that its because its Australian sizes so it differs, yet I have bought a shoe aslo Australian and it was the correct fit for size 3. :(</p>
Hi Esray-Lee,
Thank you for taking the time to talk to me and provide valuable feedback.
Our apologies for the disappointment you experienced on your first order. We will look into why you received the incorrect size on your original order and the exchange. Thank you for providing
As promised I will contact you once the refund is processed.
Kind Regards_Sheema Tobias_Client Concierge Specialist
Hi Esray-Lee,
Thank you for taking the time to talk to me and provide valuable feedback.
Our apologies for the disappointment you experienced on your first order. We will look into why you received the incorrect size on your original order and the exchange. Thank you for providing
As promised I will contact you once the refund is processed.
Kind Regards_Sheema Tobias_Client Concierge Specialist
