1 reviews | Active since Nov 2016

01 Dec 2016, 00:15

Bad service

<p>I bought shoes on the 23rd of this month, received an sms that they will be delivered on Friday, Friday i received an sms saying that they will delivered on Monday, same thing happened on Monday and Tuesday. Wednesday i received a call from courier company asking me to come fetch the shoes 2 streets away from where I stay because he does not know where I stay, I gave him direction, he did not come, i decided to call the guy to ask how far, he was like I am gone and I won't be coming back, I told him that I am going to report you because you have no right to do that he was like go ahead its your fault, how is it my fault? I called him again asking if he will come back or not he dropped the call and decided to switch off the phone, I always buy at superbalist but lately I have to write a review before I can get my oder. I am so disappointed. I will never buy from this company again. </p>

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Replies (1)
Superbalist.com
Superbalist.com's reply01 Dec 2016, 09:08
Official

Hi Shongshie,

I tried calling, first of all, I am sincerely sorry for this experience!

I have escalated the delivery to the couriers' management to assist soonest with delivery and to address the driver at hand.

The couriers carry our brands name and it is still part of the Superbalist experience to receive your delivery.

I apologise once again and I will try call again later with an update!.

Kind regards

__CLAIRE GRAVELL__CLIENT Concierge Specialist__