Bad quality

A few weeks ago I purchased a pair of light up sneakers for my son. He has been wanting a pair for so long. I saw Superbalist.com had online. So I decided to order a pair. When it arrived I was so excited to suprize him when he got from school only to realize his foot won't fit because the 7.5 was super small. And he is size 7 at the moment. I immediately logged a exchange which happened swiftly. With in 3 days I had his new pair of takkies that he was waiting on impatiently. He tried it on and the 9.5 fitted perfect. He loved his takkies but as he was fitting the takkie I noticed the lights stopped working. Once again I had to exchange it but this time he cried and it broke my heart. I called customer care and I asked the agent if this Pop candy takkies is problematic because it's a rediculously small make now the lights aren't functioning. She said she wasn't sure about the product. I then told her just because my son likes the takkies so much I'm requesting another exchange for the last time. And the exact same thing happened. The shoes lights just stopped working.... I have been trying to get a refund. I have returned the faulty takkies but now they taking the own time to refund me. This is unacceptable. I called about 4 times already this morning and I've been placed on hold

I won't ever buy from Superbalist.com again.