Bad experience and disappointed

I’m so disappointed at Superbalist for the treatment I’ve received. I have been calling their call center from the day I’ve placed an order requesting them to update my new contact details on their system for delivery purpose but they’ve failed to do that. I have received an email today from their client service agent telling me that my order will be canceled due to take a lot driver not being able to contact me yet yesterday I called more than once to follow up on my order yet a rude agent by the name of Abulele Xengeshe dropped my call. I called again and got hold of a female consultant who also left my call on hold for 20 minutes. How crazy is that? Now I’ve requested Ashley on an email to change my options and drop off the order at the nearest drop off point so I can go pick it up tomorrow but she tells me it’s impossible. I’m so upset at the service received when I need the order for this bill weekend. They acting like I didn’t put an effort to communicate with them from day one. I’m Very disappointed and Angry.