Bad

1. I placed an order on 12 April 2020 and waited patiently for my delivery as we were in phase 5 of Lock-down . 2. So Initially the delivery address was my partners workplace, KEEP IN MIND THEY AN ESSENTIAL SERVICE ! 3. The offices are and were open , the driver alleges that he attempted to deliver the parcel 3 times, but all in vain. 4. Which is bull , I called and even checked if the receptionist was there. 5. You people have now cancelled my order and I lost the items, I waited so long for . 6. What now , I do not want a refund ,I want my items ? 7. You got 48 hours, to come back to me with the following: a) an apology, b) explaining to me, why couldn't change my address online. 8. In any other event, I anticipate acknowledgement of this complaint, before close of business today, failure which I shall regard that as a declaration of hostilities.