Bad customer service, no care of customer satisfaction

I bought items at Superbalist and they tried to deliver them second attempt and couldn't answer the phone as i was busy but tried to return call soonest. Just after i spoke to the delivery guy i got an message that my order has bn cancelled. I made another order with the same items only to find out later that my order had 2 parts of delivery and only 1st part was canceled. I called the customer service to ask for cancelation on the last order but told me they cannot cancel. Week later someone gave me the last part of the order which i thought was canceled.

My problem was the gave my order to the security guard without arranging with me. Mind you we stay in flats. When i told the customer service lady that am not happy with order, i want to return it she told me she cannot refund because i accepted the order which i did not sign for in the first place.

I then ask the customer service lady to cancelation last part of the 2nd order as i already received the first order but told me they cannot cancel. Her advice was not to receive the second order so that it can go back them.

Next thing i get yet another message that the order is bn delivered and i did not receive it. My thought is they did the same as the first order. They gave it to the security guard again. Mind you i ask the sales lady never to do that again. So now they say they cannot do anything with those 2 orders as they signed for them. But the question is who signed for them because it was not me. What they doing is unacceptable, giving strangers our orders without consulting the customer first. What if the person who signed for the order does not give them to me. When i ask the lady she told me that ghe is nothing she can do about it. I must tell the security guards not to sign for things they do not know. Which is out of my control as i never asked them to do that in the first place.