Bad customer service

I made and order on the 27th October 2019, which i collected at the Take a Lot pick up point on the 30th October, to my dismay one of the items i had ordered was not in the box. i made inquiries with Take a Lot and with Superbalist.com on the order only to be told that Superbalist has not packed my item. On the 6th November i made a call to Superbalist.com again to check on my order as i had not received any notification from them.. this time, nothing was actioned!! on the afternoon of the 6th I called Superbalist once again to check what progress was made. To my surprise a new order was made and delivery date is 12th November.. This annoyed me because at this stage i would have expected that an urgent shipment arrangement would have been made and some form of appology made to myself. i felt undervalued a customer. I again have spent 20min on the phone this morning with superbalist to get them to make some arrangement to get the parcel to me prior to the 12th as this is my departure date for my vacation.. I am highly disappointed with their behavior and the manner in which this matter was handled. i do hope that the people in involved are dealt with accordingly.