Bad Customer Service

I purchase a pair of shoes on Saturday paid the extra delivery to have it delivered on Sunday, only for it to be delivered and get 2 right legs of the shoe, its my sons Matric year and his 1st pair of formal shoes, i dont have money to purchase another pair of shoes for him and school start on Wednesday, this is such a huge inconvenience for me, as their return policy is a laughable matter...it takes 2 days to collect the shoes....4-5 days to get it logged back into the system and Lord knows how long to find out why there is 2 right legs and where are the 2 left legs of the shoes....once that has been done then there is another 2 days where i will either get a refund or the other pair of shoes the problem is on your side, you sent me two right legs of shoes but me the customer as to be inconvenienced and no one can help because you have a process to find out where the other leg of shoes are....to be honest it not my problem ...i do not care... all i want is the shoes i paid for by tomorrow.

i spoke to a lady this morning, whos ok to pick up the shoe today but cannot guarantee on when i will receive the other pair, this is unacceptable.

i offered to come pick the new shoe up but again no guarantee as to when the other pair will be ready. she says i can purchase another pair and wait for the refund...as a single mother i dont have the money. this is one of the many reasons why we dont buy things online!!!!! for a 1st time buyer ...this will be my last time of purchasing anything on line.... and please remember that as much as this company can do marketing its word of mouth that brings in more business.....ive been in sales for over 20 years...

so please someone get back to me with some answers!!!!!!!!!!!!