Awful logistical service

I am a great fan of online shopping and recommend it to friends often, but I will never again use Superbalist for online shopping. I've purchased clothing (after two failure attempts thanks to online payment procedures that did not work on their site) and as I tried to return the clothing to the drop off point indicated on their website, the drop off point relocated (without any notice on the website). I contacted their help line and only after 2 days they informed me that they cannot change the drop off method to a pick up. If I wanted to do a pick up, I must re-log my return request. This option was not available online. After 3 more days, I was notified that I can finally request a return, it is refused because I only had 10 days to return it. More than half of these days I waited for a response. This is absolutely weak service that has NO regards for customer satisfaction or customer assistance, especially when the fault is on their side. Now I have clothing that does not fit and no way to return it, due to bad service. This is as good as *****ing. Do not make use of Superbalist, their competitors offer much better customer service.