GB
Georgina B

1 reviews | Active since May 2015

27 Jan 2017, 21:11

Awesome service

<p>I logged a return with Superbalist and when they came to fetch it from our security guard, it had already been picked up. Unknown to me my brother had also logged a return but with Spree who didn't alert him as to when they were coming. Nonetheless my return was picked up from Spree and then the trouble started for a bit over two weeks. No feedback, no explanations, just radio silence which wa so annoying! I had to pay for Spree to return my parcel and finally I got it. The next day Superbalist fetched it and my refund is in the process. Such great service! Thank you guys. </p>

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Replies (1)
Superbalist.com
Superbalist.com's reply28 Jan 2017, 08:06
Official

Hi Georgina,

Thank you so much for giving us your feedback!

We always appreciate hearing back from our customers. We are happy to hear we exceeded your expectations and hope to continue doing so in the future.

Have a good one!

Kind regards_Kauthar Bedford__CLIENT concierge specialist_