Appalling delivery service or lack thereof. *********** drivers!

I placed an order on 20 October 2022 to be delivered 21 October 2022, and I still do not have my order delivered. I was home all day waiting for this order. They were supposed to deliver between 8am - 5pm. When checking the status updates at 17:00, I saw a comment that "We tried to deliver your order today, but couldn’t. Recipient wasn't available to take delivery, so we'll reschedule." at 14:48. How so when I was home all day, both phones on and not a single call about your delivery from the security guards at the gate? I received 3 orders from Woolworths on this day, how come yours is a problem? I called the support team at 16:50 and the lady said she would leave a note for the driver to come back. I waited, again, until 8pm and no delivery!!!! When checking the status updates again Saturday morning 22 October 2022 and the same status update of "We tried to deliver your order today, but couldn’t. Recipient wasn't available to take delivery, so we'll reschedule." posted at 19:03. How? There are only two complexes on that darn street, how the heck does he/she miss it? The complex name is there, so big!! Either this driver is *********** or he has no sense of direction because he didn't come to my delivery address. This nonsense has inconvenienced me!! I want the driver escalated!! Such appalling service!