Appalling and Inconsistent Customer Service

I bought some clothes on the 23 November 2018 (Black Friday). Made the payment and completed the process as required. I received a phone call on the 27 November telling me to come collect the clothes outside of the airport terminal building. I then told the guy that, I would not leave the terminal building which was the address given and get to wherever he was which was not even in the address given, he told me he was at Airways Park. I asked him to come through to the address provided and there he would find me. He refused and told me about the parking that he would be charged. I then said he must come and his company can bill me the parking charge but he refused. He told me that I should contact the office and I tried but i failed. So the following day I received a call from another guy who also brought the deliver however, I was under the impression that this guy was delivering the same parcel but he didn't(they divided my purchase into two parcels). He managed to get a hold of me and finally delivered the parcel. This morning I learnt that my order was since cancelled and would be refunded the money after three working days. When I asked when will that be she answered by Friday, Which is more than three working days. So the one guy can get to me but the other one can't... Both these people work for the same company.... I have one part of my purchase and I am outstanding the other, What am i meant to do with the shirts as I need the pants????? I am now suffering because of one person that just refused to do his job properly. I never had this issue with spree. All I want is that order because this individual spoke to me, its not like I was unavailable like they say I was......