Antisocial social media team

So there's 2 things going on,

Yesterday, I called up and queried if there's an issue with your site bc prompt delivery is always available. I couldn't understand why you would promise delivery for 6 days later for a central address. I spoke to one of you, who said that I should order and that it would be possible to schedule the delivery for by this Friday.

I then ordered the dress and messaged you to request for the scheduling. I know I was super polite in my message from yesterday, but I wasn't begging. I was just trying to be kind and I was asking you to fulfil your promise. I was on the phone with you at 13:12pm.

Secondly, the delivery times are now back to normal on the website! Same day and next day are now available, miraculously.

You're now refusing to ensure that my order is here by this Friday. The social media team is refusing to escalate my query to a manager! Why if you're failing a customer and the customer is demanding to escalate, would you deny an escalation?

Meanwhile I also have a return that you guy have been sitting on all week.