Angry customer

If there was a zero Rating star, I would have given them a negative. Firstly for the lack of commitment, lack professionalism and lack communication.

I placed an order on 6 October 2020. Only to be canceled. And also I never received the good. Money was deducted from my account. Days later I received an email saying their system flagged my order as '**********'. From 6 October until today 13 November 2020 I have been struggling to get the money. Even after giving them what they asked Me to provide including my Bank Statement showing that money was taken by them. When I call them, different agencies only give Me references numbers to the calls I have made to the call center. I also have been contacting the Superbalist Client Concierge team. They only respond by sending emails confirming that they have received my request and will respond within one business day. One business day of DAY 37.