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CW
Chantelle W

1 reviews | Active since May 2016

06 May 2016, 09:50

Almost 5wks and still no refund!

It's been almost 5 weeks since I returned clothes that were too small (I'm a size 6/32 – clothing for children, perhaps?). I still haven't been refunded. The client services lady had to ask me for the waybill details TWICE, and STILL nothing has been done. I've had too many bad experiences in the past (incorrect product measurements, poor sizing on apparel, faulty products, incorrect product exchanges). No more – I'm done!

0
Replies (4)
CW
Chantelle W's update06 May 2016, 09:54
Reviewer Update
Correction: I'm a size 6/30… that's an X-small… clothing too small to fit an XS? That's stupid…
Superbalist.com
Superbalist.com's reply06 May 2016, 11:56
Official

Hi Chantelle,

We are very sorry to hear about your trouble with getting your refund processed.   We are busy working on bettering our service with regards to returns and refunds being processed. Your refund has been processed.   Kind regards,   Robyn van Staden Client Concierge Specialist
CW
Chantelle W's update06 May 2016, 12:06
Reviewer Update
Thank you for processing my refund. It's a pity that even after sending multiple follow-up emails, I only got my refund processed after posting a complaint on HelloPeter…
Superbalist.com
Superbalist.com's reply06 May 2016, 12:16
Official

Thanks for the feedback Chantelle - we are in the process of tracing through your return to find out exactly where our operational process failed us. 

We definitely want to prevent this from happening in future. 

Kind regards,

Robyn van Staden Client Concierge Specialist