Absolutely disgusting service, or lack thereof

I ordered two pairs of shoes last week Friday. They said I would receive them by Wednesday this week, but according to their tracking timeline, they've attempted delivery four times, twice on Monday, and twice today, and I've been here all day both days.

They didn't phone me on my cell or my landline like I asked them to. Now they've cancelled delivery, not just rescheduled - CANCELLED! So that means I spent over a thousand rand and I get nothing out of it?!

I haven't had issues with Superbalist in the past but as of late, twice this has happened now, and it's getting very aggravating. Either I get what I paid for by the end of the week, or I get a refund. Come on, seriously now. This is completely unacceptable.