Abominable service

I have used Superbalist for many years. Practically since it came on the scene and online shopping started taking off.

Initially, their service was amazing. Packages were delivered on time and if they were not, you would be compensated.

Now, packages are not delivered on time. You don't get any communication as to why your package has not arrived.

Their drivers are ********* and *************. I have had their drivers lie and tell me they tried to call me, when the truth is they never did.

One such driver is a male driver Lebo. He **** and said he tried to deliver my package, when truth was my package was still at their pick up point. They had to return it because it was damaged. I just couldn't understand why they could not just be honest about that fact. I'm disgusted to be dealing with people of such low morals and integrity.

This time around its another male driver Jonathan who was supposed to deliver my package today and never did.

I waited around my house all day for said package and it never arrived. I postponed important errands waiting for this package. The package was never delivered. And I never once got a communication as to why.

Also, the the support staff from customer care is another matter entirely. I've spoken to a few who are lovely and very efficient in resolving queries.

And then I've spoken to a few who are clueless, lack basic communication skills and some are just downright condescending.

Why is it that South African companies fail to uphold their standards?

You try to support them as much as you can, but the result is always disappointment.

At this point I'm just waiting to know what happened to my package.

I've supported this company so much over the years and I would hate to withdraw my support, but the inconsideration shown to clients is just unfathomable.

I'm realizing Superbalist is quite an ********* company.

Quite a shame