4 Days and still waiting...

My Delivery was scheduled for the 30th of December 2015, the delivery service called and informed me that he ended up in another suburb, and that he will not be able to deliver my parcel on that day, he then informed me that I should expect it the next day, but nothing... I then called Superbalist Support on the 2nd of January 2016 and they informed me that I should get it today the 4th of January 2016, this being a working day I changed my address on the 2nd of Jan to my work address. To my surprise the delivery will not be made today as the delivery service was not informed of the change of address made on the 2nd of Jan. This is my first bad experience I have had with their service, and I am very disappointed with the way my case has been handled.