This is how service should be.

Been dealing with SuperComm for years. They are efficient, friendly, and their laptops have worked well. I've ordered my next laptop now. I also asked them for advice on a laptop for my wife, and they came up trumps. Importantly, I am an analyst who researches and writes on business tech. And I am saddened by the mismatch between technology, processes, service, and marketing. It's like everyone works in silos. Not so for SuperComm. I asked a question of the SuperComm chatbot, but then found the answer myself. However, after I had placed the order, SuperComm phoned me to check that my question was answered. (Thank you Margot).