Customer Service Excellence

Here's a company that definitely goes the extra mile.

After placing my order on Monday , there was a notification informing me that the order will take 3 days to process. They do inspections and double check that everything is in order before sending the laptop.

Perhaps it was due to the public holiday on Friday, but I followed up and was informed the delivery was scheduled for that Friday- this was after a supposed communication error and couriers usually dont deliver on weekends.

To my dismay, there was no delivery and I spent the weekend worried about my order.

Marcelo dealt with the order and assured me he will follow up and sort out the issue. He called me first thing on Monday and advised they will be resolving delivery the same day. I believe they had one of their employees personally drive the laptop through to me and threw in a bonus laptop bag.

Although there might have been some technical errors, as soon as the issue was raised Marcelo was all over it and everything was handled in a professional and speedy manner.

I'll be sure to recommend this company - it's hard to find people that actually care about their customers and I feel that Super Communications is definitely setting a high standard when it comes to the customer experience.

Well done Marcello, and team - u guys rock.