Your instant games are a ****!

I played one of your promotional pragmatic games WOLF GOLD on the 8th of November, after I played for a while my credit was on R4000+ but when I checked my main wallet and transaction history not all my winnings were recorded, I then contacted your support line at 11:44 to be precise to complain, one of your consultant advised me that someone from the relevant department will contact me. No one called me however I noticed that my balance was adjusted and all of a sudden R4000 was missing from my balance. I called again I was told different stories someone telling me I can transfer the winnings from instant games wallet and later to be told I never had such a balance for the day.

I called again and informed your consultant that I actually took a picture of my balance after I complained about my balance and was told to send a screen shot to Support which I did. I received feedback that I never had such a balance so I want to know why are we being deceived about these instant games winnings? It cannot be my problem that not all the winnings / transactions were recorded, I sent you proof that at 11h47am on the 8th of November my balance was at R4598 whilst playing WOLF GOLD, I've sent proof of this balance what more do you want and why do you go around ******** us? it's not the first time money disappears on my wallet please fix this or close my account you cannot be trusted.