Worst customer service ever!

The worst customer support ever.

My wife has been trying to sort out her bonus on Supabets since Friday with no luck and the support agents, Jennifer, Tsegofatso just to name a few did not even bother looking into her account. She advised them not to call as she has a premature newborn but still they call and then say it's resolved. If my wife stresses I stress and what is the use you call it customer support when your staff don't help anyone