Withdrawn Money disappear

I withdraw 600 and then 400 via e-wallet to my phone.After 4 hours I start to query due to I did not received any sms and the money dont reflect on *120*277#.After phoning and emails I was told that sparkle-pay may take up to 24 hours and also received this message.

I was told the following message ' Kindly note that the department that deals with FNB eWallet proonly work office hours and do not work on weekends . I have escalate your query with them as sometimes the do reply when we send them query.Please note If I do not get feedback today it will be tomorrow morning. I do apologies for the delay.

Regards Busisiwe

Today I follow up again and was told that the following Please see the below response from iGame Hi Busisiwe, this was paid definitely, have the use done check on the second USSD?

I did not received any money and make me frustrated to be told that your case is been escalate ...every time

Regards ursulax