Withdrawal request that hasn't been paid

I made a withdrawal request via e-mail on 8 Nov at 7:21am then Sheldon Vaughan rep**** at 13:52 stating that my payment will be processed. The day passed without any money in my bank account. On 9 Nov at 6:49am I sent another email telling them I haven't received any money. There was no response until I called the call centre and spoke to Zikhona who assured me she will pass it through to the withdrawal department. Hours passed then I decided to send another email. I got a reply from Nico Janse van Rensburg at 14:37 with a copied email that asked for document which I already sent. I then called in again and spoke to Sibongile at 15:18pm, she put me on hold for over 15 minutes until I was cut off. I called in again and she promised to give me a call. Even at this moment she hasn't called. I'm so agitated at this type of service you guys are so inconsistent there's a lack of adequate and prompt replies in your departments. How am I going to get through the weekend when my money is with you. Yet you promise us immediate payments.