LM
Louisa M
1 reviews | Active since Jan 2022
26 May 2024, 08:16
Withdrawal pending approval since yesterday early morning why?
Hi Supabets I am quiet annoyed by your what's service which goes unattended or a consultant will leave you hanging without any feedback. Here is my query I want to know why a withdrawal I made early morning yesterday is still pending withdrawal and the ones I withdrawal during the day are paid. I used the same method for all the withdrawals direct withdrawals. What is turnaround around time for payment? The only thing I hear from your consultants is it has been escalated to the relevant department just to get rid of me. Can I have that money paid because I need it now, I don't want to wait for tomorrow. I withdrew early morning by afternoon that money should have been paid by afternoon. What is the issue with withdrawals because these days it's frustrating since the new system. This morning your consultant Siphiwe left me hanging I am still waiting for him to service on what's app. Please release my funds assomblief
Helpful (0)
Replies (7)0
Replies (7)
Supabets's replyOfficial
26 May 2024, 08:35 Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply26 May 2024, 08:35
Official
Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
LM
Louisa M's updateReviewer Update
26 May 2024, 11:45Here I am still waiting for Ayanda since this morning to call me back regarding feedback on my withdrawal since yesterday morning.
He was not helpful at all as he was referring to yesterday morning withdrawals not this morning.
And now he has a nerve to tell me that withdrawals are not processed on Sundays who cares because I made my big withdrawal just around 08h00 in the morning had the whole ****** day to approve and he is telling big withdrawals and small ones are not the same. This is utter ******* why not put up on your website that big withdrawals are an issue. I'm here desperately looking for money which you decided nit to approve yesterday.
I hate the automated response that we have escalated to the relevant department who is that? Your consultants are full of lies. Ayanda promised to call me after 30 min it's now over 2 hours waiting. What's app service close it nit useful
He was not helpful at all as he was referring to yesterday morning withdrawals not this morning.
And now he has a nerve to tell me that withdrawals are not processed on Sundays who cares because I made my big withdrawal just around 08h00 in the morning had the whole ****** day to approve and he is telling big withdrawals and small ones are not the same. This is utter ******* why not put up on your website that big withdrawals are an issue. I'm here desperately looking for money which you decided nit to approve yesterday.
I hate the automated response that we have escalated to the relevant department who is that? Your consultants are full of lies. Ayanda promised to call me after 30 min it's now over 2 hours waiting. What's app service close it nit useful
LM
Louisa M's update26 May 2024, 11:45
Reviewer Update
Here I am still waiting for Ayanda since this morning to call me back regarding feedback on my withdrawal since yesterday morning.
He was not helpful at all as he was referring to yesterday morning withdrawals not this morning.
And now he has a nerve to tell me that withdrawals are not processed on Sundays who cares because I made my big withdrawal just around 08h00 in the morning had the whole ****** day to approve and he is telling big withdrawals and small ones are not the same. This is utter ******* why not put up on your website that big withdrawals are an issue. I'm here desperately looking for money which you decided nit to approve yesterday.
I hate the automated response that we have escalated to the relevant department who is that? Your consultants are full of lies. Ayanda promised to call me after 30 min it's now over 2 hours waiting. What's app service close it nit useful
He was not helpful at all as he was referring to yesterday morning withdrawals not this morning.
And now he has a nerve to tell me that withdrawals are not processed on Sundays who cares because I made my big withdrawal just around 08h00 in the morning had the whole ****** day to approve and he is telling big withdrawals and small ones are not the same. This is utter ******* why not put up on your website that big withdrawals are an issue. I'm here desperately looking for money which you decided nit to approve yesterday.
I hate the automated response that we have escalated to the relevant department who is that? Your consultants are full of lies. Ayanda promised to call me after 30 min it's now over 2 hours waiting. What's app service close it nit useful
Supabets's replyOfficial
26 May 2024, 13:34Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention. Kindly note that your query has been escalated to the withdrawal department and the team will provide feedback as soon as it is received,
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention. Kindly note that your query has been escalated to the withdrawal department and the team will provide feedback as soon as it is received,
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply26 May 2024, 13:34
Official
Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention. Kindly note that your query has been escalated to the withdrawal department and the team will provide feedback as soon as it is received,
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention. Kindly note that your query has been escalated to the withdrawal department and the team will provide feedback as soon as it is received,
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
LM
Louisa M's updateReviewer Update
29 May 2024, 07:51Hi I made a withdrawal yesterday afternoon to date is still pending approval.
I reached out to a consultant yesterday and she told me the usual query I get an automated response escalated to relevant department.
I reach to supabets what's app system today because I'm desperate I need that money, I'm being told it's a holiday so I must wait for Thursday guys what's happening with your withdrawal system before I could withdraw anytime any day since the inception of the New system it's frustrating to use supabets it's annoying.
Can I get my money please I can't wait until tomorrow please. I write a review every single day to hello Peter why why are frustrating your clients you really taking us for granted
I reached out to a consultant yesterday and she told me the usual query I get an automated response escalated to relevant department.
I reach to supabets what's app system today because I'm desperate I need that money, I'm being told it's a holiday so I must wait for Thursday guys what's happening with your withdrawal system before I could withdraw anytime any day since the inception of the New system it's frustrating to use supabets it's annoying.
Can I get my money please I can't wait until tomorrow please. I write a review every single day to hello Peter why why are frustrating your clients you really taking us for granted
LM
Louisa M's update29 May 2024, 07:51
Reviewer Update
Hi I made a withdrawal yesterday afternoon to date is still pending approval.
I reached out to a consultant yesterday and she told me the usual query I get an automated response escalated to relevant department.
I reach to supabets what's app system today because I'm desperate I need that money, I'm being told it's a holiday so I must wait for Thursday guys what's happening with your withdrawal system before I could withdraw anytime any day since the inception of the New system it's frustrating to use supabets it's annoying.
Can I get my money please I can't wait until tomorrow please. I write a review every single day to hello Peter why why are frustrating your clients you really taking us for granted
I reached out to a consultant yesterday and she told me the usual query I get an automated response escalated to relevant department.
I reach to supabets what's app system today because I'm desperate I need that money, I'm being told it's a holiday so I must wait for Thursday guys what's happening with your withdrawal system before I could withdraw anytime any day since the inception of the New system it's frustrating to use supabets it's annoying.
Can I get my money please I can't wait until tomorrow please. I write a review every single day to hello Peter why why are frustrating your clients you really taking us for granted
Supabets's replyOfficial
29 May 2024, 08:54Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Supabets's reply29 May 2024, 08:54
Official
Hi Louisa Motshabi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
LM
Louisa M's updateReviewer Update
29 May 2024, 09:09Thank you Ayana for resolving my query. I was so frustrated but I'm feeling much better. Thank you for suggesting different methods of withdrawals . I really appreciate you listening to me while venting.
Thank you so so much
Thank you so so much
LM
Louisa M's update29 May 2024, 09:09
Reviewer Update
Thank you Ayana for resolving my query. I was so frustrated but I'm feeling much better. Thank you for suggesting different methods of withdrawals . I really appreciate you listening to me while venting.
Thank you so so much
Thank you so so much
Supabets's replyOfficial
29 May 2024, 12:57 Hi Louisa Motshabi
Thank you for you feedback, pride ourselves on our customer service and therefore we hope that we can always resolve your queries on time.
Kind regards,
Supabets Gaming Group.
Thank you for you feedback, pride ourselves on our customer service and therefore we hope that we can always resolve your queries on time.
Kind regards,
Supabets Gaming Group.
Supabets's reply29 May 2024, 12:57
Official
Hi Louisa Motshabi
Thank you for you feedback, pride ourselves on our customer service and therefore we hope that we can always resolve your queries on time.
Kind regards,
Supabets Gaming Group.
Thank you for you feedback, pride ourselves on our customer service and therefore we hope that we can always resolve your queries on time.
Kind regards,
Supabets Gaming Group.