AM
Ananias M

1 reviews | Active since Dec 2022

16 Dec 2022, 14:57

Withdrawal not paid and no responce to my question.

My withdrawal for R1610 it not pending histrory, that means i might have being approved I don't know, but the fact is, it no in my transectional history as well, plus is not in my bank account. OZOW EFT takes 1 hour to pay according to their website, nna I have 24+ hours waiting. I sent an email yersterday but still no replay. I sent another email this morining and Mpho said the following:- " Good morning Thank you for your email We sincerely apologies for the delay, Please allow us to make a follow up with the withdrawal team we will advice as soon as they respond."

I send another email and there was no feedback. I send again another one and still no feedback! I just want my money ke di 16 dec people are parting and nna supabets is stressing me out to like hell with their poor servce. God help me please I hope the best from you and only you.

0
Replies (9)
Supabets
Supabets's reply16 Dec 2022, 15:02
Official
Hi There  Ananias Velaphi MMatli,

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group.
AM
Ananias M's update16 Dec 2022, 17:52
Reviewer Update
This is hurting trully speaking.
The quary is sent to relevent department but still no positive feedback.
Any one who sees this please advised other althernatives for me to get my money please!!!
This doesn't give me peace of mind honestly speaking
AM
Ananias M's update16 Dec 2022, 18:18
Reviewer Update
The service of this company can trully endup putting you in hospital or course mental issues.
There is no peace with you supabets I dont want to flipping lie!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Supabets
Supabets's reply16 Dec 2022, 18:44
Official
Hi Ananias Velaphi MMatli,

We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,
Supabets Gaming Group.


AM
Ananias M's update19 Dec 2022, 07:59
Reviewer Update
19 December 2023, still waiting. Last feedback was that i will get my money during the weekend.
I'm still waiting, nothing in my bank account. When you call this time I don't know what lies are you gonna tell, but I can tell that this company is a great and big company with poor customer service and unfaithful. I give you 1/10 for your service and thanks for wasting my airtime, data and spoiling my happiness. You are trigger to my anxaity
Supabets
Supabets's reply19 Dec 2022, 08:14
Official
 Hi There  Ananias Velaphi MMatli,

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
AM
Ananias M's update20 Dec 2022, 06:39
Reviewer Update
Another day, No payment recieved, no phone call, no email.
" one of our experienced agents will be in contact with you shortly. "
I am still waiting foe you to contact me until now.
Where is my money???
Since thursday!!!
still waiting
AM
Ananias M's update20 Dec 2022, 06:42
Reviewer Update
Johan V is greatful you are asking him althernative number, This means you care about your other other customers but no one is giving sh*t about me!!!
Supabets
Supabets's reply20 Dec 2022, 08:53
Official
Hi Ananias Velaphi MMatli, 

We deeply apologize for the inconvenience caused, your query has been escalated and the support team is working on resolving the matter as soon as possible.

 
Kind regards,
Supabets Gaming Group.