DN
Dimakatso N
1 reviews | Active since Dec 2022
13 Dec 2022, 12:24
Withdrawal not paid
Their customers service is terrible. I fight for my money like hell, total of 2hours of phone calls trying to get help from their customers but still no positive results.
I withdraw R1000 on Saturday via OZOW EFT until now nothing reflexes in my bank account. When I call they say they will escalate the matter since Sunday till today I don't have feedback. The last call today I was on hold for 25minutes until my airtime ran out, no one phoned me back. No replay to some of my emails. I made a worst decision to be with supabets guys I promise. My friend James warned me but I didn't listen to him, supabets is not a place to be. I think media must expose their poor customer service. I need my R1000
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Replies (3)0
Replies (3)
Supabets's replyOfficial
13 Dec 2022, 12:29 Hi Dimakatso Ndlazi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group
Supabets's reply13 Dec 2022, 12:29
Official
Hi Dimakatso Ndlazi
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group
DN
Dimakatso N's updateReviewer Update
13 Dec 2022, 15:09Thanks I was informed that my R1000 is back to my supabets account thank you.
But I can't still when I withdraw it, it get rejected. I'm a fool stupid I'm this regard.
When I request via EFT, I received the following SMS
"Your Supabets Ozow Withdrawal of R1000.00 has been Cancelled and Credited due to cant withdraw a promo ." according to may know I withdraw the winnings from my cash money not a bonus.
I phoned a customer care "Ayanda" around 14h20 and he advised that I try Cardless OTP. Unfortunately my OTP gets rejected too with the following massage
" Your Supabets FNB eWallet Pro OTP of R1000.00 has been Cancelled and Credited due to Please request via DIRECT EFT ."
Where can help me, where to go from here.?
Will I get my money or not?
I'm emotionally broken and full of regrets.
This is so poor and it hurts💔
But I can't still when I withdraw it, it get rejected. I'm a fool stupid I'm this regard.
When I request via EFT, I received the following SMS
"Your Supabets Ozow Withdrawal of R1000.00 has been Cancelled and Credited due to cant withdraw a promo ." according to may know I withdraw the winnings from my cash money not a bonus.
I phoned a customer care "Ayanda" around 14h20 and he advised that I try Cardless OTP. Unfortunately my OTP gets rejected too with the following massage
" Your Supabets FNB eWallet Pro OTP of R1000.00 has been Cancelled and Credited due to Please request via DIRECT EFT ."
Where can help me, where to go from here.?
Will I get my money or not?
I'm emotionally broken and full of regrets.
This is so poor and it hurts💔
DN
Dimakatso N's update13 Dec 2022, 15:09
Reviewer Update
Thanks I was informed that my R1000 is back to my supabets account thank you.
But I can't still when I withdraw it, it get rejected. I'm a fool stupid I'm this regard.
When I request via EFT, I received the following SMS
"Your Supabets Ozow Withdrawal of R1000.00 has been Cancelled and Credited due to cant withdraw a promo ." according to may know I withdraw the winnings from my cash money not a bonus.
I phoned a customer care "Ayanda" around 14h20 and he advised that I try Cardless OTP. Unfortunately my OTP gets rejected too with the following massage
" Your Supabets FNB eWallet Pro OTP of R1000.00 has been Cancelled and Credited due to Please request via DIRECT EFT ."
Where can help me, where to go from here.?
Will I get my money or not?
I'm emotionally broken and full of regrets.
This is so poor and it hurts💔
But I can't still when I withdraw it, it get rejected. I'm a fool stupid I'm this regard.
When I request via EFT, I received the following SMS
"Your Supabets Ozow Withdrawal of R1000.00 has been Cancelled and Credited due to cant withdraw a promo ." according to may know I withdraw the winnings from my cash money not a bonus.
I phoned a customer care "Ayanda" around 14h20 and he advised that I try Cardless OTP. Unfortunately my OTP gets rejected too with the following massage
" Your Supabets FNB eWallet Pro OTP of R1000.00 has been Cancelled and Credited due to Please request via DIRECT EFT ."
Where can help me, where to go from here.?
Will I get my money or not?
I'm emotionally broken and full of regrets.
This is so poor and it hurts💔
Supabets's replyOfficial
13 Dec 2022, 15:22Hi There,
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply13 Dec 2022, 15:22
Official
Hi There,
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group