Withdrawal delay

I did a withdrawal on the 24th of June 2022 from supabets to my capitec account, It is now the 1st of July and I still have not received my fund of R300, this is ridiculous!. I keep sending emails and all they have to say is that they are querying with the withdrawal department.Then one email ,I get a response saying that my withdrawal has been processed and that the transfer was done yet i check with my bank and check my statements and there were no transfers that came into my bank account, that is very poor customer service! I need my money