What service?

Every month supabets gives a vip bonus based on losses or deposits. Well I've received it up until I started complaining about the lack of service, if any... And it's almost never that you actually get someone to assist if you have complaints or queries. The last two months I haven't received my bonus doesn't matter how much I've deposited. The other thing is that the staff is extremely rude, unhelpful and when you talk to them, they answer you as if they are doing you a favor by just being there. I've made a withdrawal on Saturday, they do pay out on Saturdays and no, my withdrawals are still pending!!! You can speak to st*** who is one of the managers at the headquarters, but even he is not helpful. How do you run a business when basically everyone is complaining about you?