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Johan V

1 reviews | Active since May 2021

02 Jun 2021, 10:35

What happens when a match is cancelled

Kindly advise what happens now since Naomi Osaka pulled out of the French open and I had betted on her?

0
Replies (7)
Supabets
Supabets's reply02 Jun 2021, 10:46
Official
Hi Johan 

Generally when an even does not take place it is voided and the stake refunded. A consult will contact you shortly to obtain the bet slip id. 

Regards
Supabets Gaming Group. 



JV
Johan V's update02 Jun 2021, 10:54
Reviewer Update
Please find below my bet slip number. I'm currently not available on SA mobile.

Thanks

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Coupon
Supabets
Supabets's reply02 Jun 2021, 11:15
Official
Hi Johan

We have escalated your query to our bookmakers, we will give you feedback shortly.

Regards
Supabets Gaming Group
JV
Johan V's update02 Jun 2021, 11:20
Reviewer Update
Many thanks.
Supabets
Supabets's reply02 Jun 2021, 13:46
Official
Hi Johan

After conducting an investigation on your ticket query, we have been advised your ticket is a losing ticket for the following reasons as per our terms and conditions as Naomi Osaka played two matches in the tournament, If a player commences play in a tournament all bets will stand on the selection for outright purposes. If a player fails to compete in a given tournament the selection will be treated as a non-runner and stakes on the player returned. 

If you require further explanation please advise on when we can contact you.

Regards
Supabets Gaming Group 
JV
Johan V's update02 Jun 2021, 17:41
Reviewer Update
Ok . Thank you
Supabets
Supabets's reply04 Jun 2021, 07:12
Official
Hi Johan 

We are happy we were able to assist. Please continue betting and best of luck for the future. 

Regards
Supabets Gaming Group.