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Bianca M
1 reviews | Active since Apr 2019
05 Sept 2025, 18:51
Vouchers not going through
Everytime i tried load a FNB OTT Voucher I get an error saying transaction cancelled. I have escalated with the agents via WhatsApp but I dont get a resolution. The one agent Stella asked me to send her the voucher number and now another agent has texted me asking how she can help me. I explained the situation again and they are escalating the matter again after Stella also said the same thing in the morning. I'm worried they used my vouchers like 5 of my other vouchers before. My username is QueenB18
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Supabets's replyOfficial
05 Sept 2025, 20:00 Hi Bianca M
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Best regards,
Supabets's reply05 Sept 2025, 20:00
Official
Hi Bianca M
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group.
Best regards,