NC
Nyiko C
1 reviews | Active since Sept 2019
20 Nov 2025, 12:53
Very poor service and unprofessional agents
I contacted supabet yesterday enquiring about my withdrawal balance of R589.39 and I was advised by their agent thembeka thobela to bet again using R50 in order to withdraw the remaining balance of R539.38 after betting but only to find out when I log in after that match to be told my winnings have expired which wasn't communicated or advised to me prior to betting with that R50 again so I find supabet team and agents being *********** and unprofessional when conducting their business
Helpful (0)
Replies (10)0
Replies (10)
Supabets's replyOfficial
20 Nov 2025, 15:29Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply20 Nov 2025, 15:29
Official
Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
NC
Nyiko C's updateReviewer Update
20 Nov 2025, 15:40Hi supabets
If you refering to a call from your experienced agent only to be told they can't find all the recordings of the calls between me and thembeka thobela it's unprofessional from the whole company, can you kindly deposit my R539.38 to my account
If you refering to a call from your experienced agent only to be told they can't find all the recordings of the calls between me and thembeka thobela it's unprofessional from the whole company, can you kindly deposit my R539.38 to my account
NC
Nyiko C's update20 Nov 2025, 15:40
Reviewer Update
Hi supabets
If you refering to a call from your experienced agent only to be told they can't find all the recordings of the calls between me and thembeka thobela it's unprofessional from the whole company, can you kindly deposit my R539.38 to my account
If you refering to a call from your experienced agent only to be told they can't find all the recordings of the calls between me and thembeka thobela it's unprofessional from the whole company, can you kindly deposit my R539.38 to my account
Supabets's replyOfficial
20 Nov 2025, 16:14 Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
As discussed during your telephonic conversation, you will receive a follow-up call from management.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
As discussed during your telephonic conversation, you will receive a follow-up call from management.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply20 Nov 2025, 16:14
Official
Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
As discussed during your telephonic conversation, you will receive a follow-up call from management.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
As discussed during your telephonic conversation, you will receive a follow-up call from management.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
NC
Nyiko C's updateReviewer Update
20 Nov 2025, 16:30Supabet y'all can keep the winnings for your own benefit I'm exhausted going back and forth for 2 days trying to get my R539.38
NC
Nyiko C's update20 Nov 2025, 16:30
Reviewer Update
Supabet y'all can keep the winnings for your own benefit I'm exhausted going back and forth for 2 days trying to get my R539.38
NC
Nyiko C's updateReviewer Update
20 Nov 2025, 16:39Under my transactions on your app it shows the refund of 539.38 today at 6am which I fail to understand why don't you want to refund my winnings after loosing the R50 bet
NC
Nyiko C's update20 Nov 2025, 16:39
Reviewer Update
Under my transactions on your app it shows the refund of 539.38 today at 6am which I fail to understand why don't you want to refund my winnings after loosing the R50 bet
Supabets's replyOfficial
20 Nov 2025, 18:48Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
As per our Terms and Conditions, bonus funds and any associated winnings need to be transferred or reach 100% completion before the expiry date. If this does not happen within the given timeframe, the bonus and winnings will unfortunately expire automatically.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
As per our Terms and Conditions, bonus funds and any associated winnings need to be transferred or reach 100% completion before the expiry date. If this does not happen within the given timeframe, the bonus and winnings will unfortunately expire automatically.
Kind regards,
Supabets Gaming Group
Supabets's reply20 Nov 2025, 18:48
Official
Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
As per our Terms and Conditions, bonus funds and any associated winnings need to be transferred or reach 100% completion before the expiry date. If this does not happen within the given timeframe, the bonus and winnings will unfortunately expire automatically.
Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
As per our Terms and Conditions, bonus funds and any associated winnings need to be transferred or reach 100% completion before the expiry date. If this does not happen within the given timeframe, the bonus and winnings will unfortunately expire automatically.
Kind regards,
Supabets Gaming Group
NC
Nyiko C's updateReviewer Update
20 Nov 2025, 19:45Bonus was received on the 05th November which yesterday was the 19th November which doesn't fall under the after 15 days turn around time
NC
Nyiko C's update20 Nov 2025, 19:45
Reviewer Update
Bonus was received on the 05th November which yesterday was the 19th November which doesn't fall under the after 15 days turn around time
Supabets's replyOfficial
20 Nov 2025, 19:54 Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
The bonus was credited on the 5th of November, and the 15-day validity period is counted from that date. This means the bonus remained active for the full duration as outlined in our Terms and Conditions. Once the 15 days pass without the bonus being completed or transferred, it unfortunately expires automatically. Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
The bonus was credited on the 5th of November, and the 15-day validity period is counted from that date. This means the bonus remained active for the full duration as outlined in our Terms and Conditions. Once the 15 days pass without the bonus being completed or transferred, it unfortunately expires automatically. Kind regards,
Supabets Gaming Group
Supabets's reply20 Nov 2025, 19:54
Official
Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
The bonus was credited on the 5th of November, and the 15-day validity period is counted from that date. This means the bonus remained active for the full duration as outlined in our Terms and Conditions. Once the 15 days pass without the bonus being completed or transferred, it unfortunately expires automatically. Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
The bonus was credited on the 5th of November, and the 15-day validity period is counted from that date. This means the bonus remained active for the full duration as outlined in our Terms and Conditions. Once the 15 days pass without the bonus being completed or transferred, it unfortunately expires automatically. Kind regards,
Supabets Gaming Group
NC
Nyiko C's updateReviewer Update
20 Nov 2025, 20:16So from the 5th November 10pm to 19th 7pm that's your after 15days expiry period ?? From the 5th to the 20th that's 15 days and your rules and procedures are not accurate
NC
Nyiko C's update20 Nov 2025, 20:16
Reviewer Update
So from the 5th November 10pm to 19th 7pm that's your after 15days expiry period ?? From the 5th to the 20th that's 15 days and your rules and procedures are not accurate
Supabets's replyOfficial
20 Nov 2025, 21:38 Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
As per our Terms and Conditions, bonus funds and any associated winnings need to be transferred or reach 100% completion before the expiry date. If this does not happen within the given timeframe, the bonus and winnings will unfortunately expire automatically. Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
As per our Terms and Conditions, bonus funds and any associated winnings need to be transferred or reach 100% completion before the expiry date. If this does not happen within the given timeframe, the bonus and winnings will unfortunately expire automatically. Kind regards,
Supabets Gaming Group
Supabets's reply20 Nov 2025, 21:38
Official
Hi Nyiko Chauke
We acknowledge receipt of your review and thank you for bringing this to our attention.
As per our Terms and Conditions, bonus funds and any associated winnings need to be transferred or reach 100% completion before the expiry date. If this does not happen within the given timeframe, the bonus and winnings will unfortunately expire automatically. Kind regards,
Supabets Gaming Group
We acknowledge receipt of your review and thank you for bringing this to our attention.
As per our Terms and Conditions, bonus funds and any associated winnings need to be transferred or reach 100% completion before the expiry date. If this does not happen within the given timeframe, the bonus and winnings will unfortunately expire automatically. Kind regards,
Supabets Gaming Group