Very dissatisfied with esculated answers

Very unsatisfied. I made a direct deposit from investec to supabets absa account early yesterday morning it shows it went off on my end but nothing has been credited to my supabets account. Ive contactef customer support a view times and all they say its been esculated to the deposit department. And thats all im getting. Im very dissatisfied with this time period it takes when im a paying customer like any other