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Mboniseni M

1 reviews | Active since Jan 2019

17 Jan 2019, 10:01

Very bad behavior and attitude of employees and superiors

i am not happy with the rudeness behavior and attitude of the employees and their so called superiors in Alexandra wynburg branch next to pen africa mall,i stood in a Que for 30 minutes to bet uk 49s teatime while the employee was busy assisting a Nigerian guy who was betting on two systems,two employees assisting one person leaving two ques on hold,i got to the employee at around 18:42 pm and uk teatime closes at 18:45 pm,instead of assisting me she just stood there until 18:45 pm that's when she told me that she can't bet for me because its closed,asked her to just bet french lotto for me then she just told me she is closed,i reported to the superior who came and said i'm just lazy to stand on a Que and there is nothing he can do about it so i can go to the gambling board,then left me standing like an idiot there.should this complain not be resolved i will still post their names

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Replies (4)
Supabets
Supabets's reply17 Jan 2019, 10:30
Official
Good morning Mboniseni

We acknowledge receipt of your review which was escalated to the relevant Area Manager.

We apologise for any inconvenience this might have caused.

We will be in contact with you in due course.

Kind regards

Supabets Gaming Group
MM
Mboniseni M's update21 Jan 2019, 17:00
Reviewer Update
its been 4 days now,you said you will be in contact with me,no one is coming back to me.you guys are forgetting as gamblers have rights that prevents you from treating us like we are bunch of idiots.if you are not attending to my complain please advised then i can take this up to the provincial gambling board.I'm getting fed up by the day as i went to the same branch only to find that agent a still giving the same attitude.
Supabets
Supabets's reply22 Jan 2019, 08:06
Official

Good morning Mboniseni

It was confirmed that you were contacted and that you will be meeting with one of our Managers tonight.

Please contact us again for any other assistance you might need.

Kind regards

Supabets Gaming Group
MM
Mboniseni M's update24 Jan 2019, 11:44
Reviewer Update
Thank you so much to the manager.i thought he will not come and attend to me but to my surprise he was so helpful,The manager that gave me attitude together with the cashier got their written warnings,They had to also write apology letters both of them to me which i received via email,Can't attach the documents here as they contain sensitive information such as id numbers and employee numbers .all this documents were attached as i received the email from Mr Dewald De Lange.Thank you so much for the assistance.Now supabets is the best place to be.i also received feedback from one of the my friends who went there that to their surprise the behavior is corrected