MM
Mercy M
1 reviews | Active since Aug 2021
04 Mar 2026, 11:37
Verify my account
I need my account to be verified.I have sent documents and have been told it’s escalated but it seems like a game of exchanging emails.Since morning.I used the same account to deposit money and they did not need anything yet now I can’t withdraw cause I’m not verified and I have all documents.I can’t wait for hours for something that an app was supposed to pick up.The support system is so poor.WhatsApp is off.I was called yet still there’s a waiting game .
Helpful (0)
Replies (6)0
Replies (6)
Supabets's replyOfficial
04 Mar 2026, 11:52 Good day Mercy Maluleke
Thank you for reaching out. We apologise for the frustration caused regarding your FICA verification.
Please note that FICA is a regulatory requirement and, at times, additional verification may be requested to ensure compliance. We appreciate your understanding and look forward to resolving this for you. Kindly expect a call from a Fica agent.
We truly appreciate your support and thank you for choosing Supabets.
Kind regards,
Supabets Gaming Group
Thank you for reaching out. We apologise for the frustration caused regarding your FICA verification.
Please note that FICA is a regulatory requirement and, at times, additional verification may be requested to ensure compliance. We appreciate your understanding and look forward to resolving this for you. Kindly expect a call from a Fica agent.
We truly appreciate your support and thank you for choosing Supabets.
Kind regards,
Supabets Gaming Group
Best regards,
Supabets's reply04 Mar 2026, 11:52
Official
Good day Mercy Maluleke
Thank you for reaching out. We apologise for the frustration caused regarding your FICA verification.
Please note that FICA is a regulatory requirement and, at times, additional verification may be requested to ensure compliance. We appreciate your understanding and look forward to resolving this for you. Kindly expect a call from a Fica agent.
We truly appreciate your support and thank you for choosing Supabets.
Kind regards,
Supabets Gaming Group
Thank you for reaching out. We apologise for the frustration caused regarding your FICA verification.
Please note that FICA is a regulatory requirement and, at times, additional verification may be requested to ensure compliance. We appreciate your understanding and look forward to resolving this for you. Kindly expect a call from a Fica agent.
We truly appreciate your support and thank you for choosing Supabets.
Kind regards,
Supabets Gaming Group
Best regards,
MM
Mercy M's updateReviewer Update
04 Mar 2026, 14:31I am still not verified.Ive been on calls with the agent and his trying his best .My ID was said to not be fully showing.I corrected it .The same message pops up,then I’m told to screenshot the same message again.I feel like it’s a mental game to get people to leave their winnings.A **** at most.I sent all documents, yet it’s not enough.
MM
Mercy M's update04 Mar 2026, 14:31
Reviewer Update
I am still not verified.Ive been on calls with the agent and his trying his best .My ID was said to not be fully showing.I corrected it .The same message pops up,then I’m told to screenshot the same message again.I feel like it’s a mental game to get people to leave their winnings.A **** at most.I sent all documents, yet it’s not enough.
Supabets's replyOfficial
04 Mar 2026, 14:51Good day Mercy Maluleke,
Thank you for your feedback. We sincerely apologies for the ongoing frustration you have experienced with your FICA verification.
Please be assured that the verification process is a regulatory requirement and, in certain instances, additional checks may be necessary to ensure full compliance. This is not intended to inconvenience you or delay any legitimate winnings, but rather to ensure that all account information is correctly and fully verified.
We understand that you have already submitted documents and have been in contact with our agent. Please note that our FICA team is actively working on your account and is trying to resolve this matter as a matter of urgency.
We truly value your patience and appreciate your cooperation while we work towards resolving this matter as quickly as possible.Kind regards,
Supabets Gaming Group
Thank you for your feedback. We sincerely apologies for the ongoing frustration you have experienced with your FICA verification.
Please be assured that the verification process is a regulatory requirement and, in certain instances, additional checks may be necessary to ensure full compliance. This is not intended to inconvenience you or delay any legitimate winnings, but rather to ensure that all account information is correctly and fully verified.
We understand that you have already submitted documents and have been in contact with our agent. Please note that our FICA team is actively working on your account and is trying to resolve this matter as a matter of urgency.
We truly value your patience and appreciate your cooperation while we work towards resolving this matter as quickly as possible.Kind regards,
Supabets Gaming Group
Best regards,
Supabets's reply04 Mar 2026, 14:51
Official
Good day Mercy Maluleke,
Thank you for your feedback. We sincerely apologies for the ongoing frustration you have experienced with your FICA verification.
Please be assured that the verification process is a regulatory requirement and, in certain instances, additional checks may be necessary to ensure full compliance. This is not intended to inconvenience you or delay any legitimate winnings, but rather to ensure that all account information is correctly and fully verified.
We understand that you have already submitted documents and have been in contact with our agent. Please note that our FICA team is actively working on your account and is trying to resolve this matter as a matter of urgency.
We truly value your patience and appreciate your cooperation while we work towards resolving this matter as quickly as possible.Kind regards,
Supabets Gaming Group
Thank you for your feedback. We sincerely apologies for the ongoing frustration you have experienced with your FICA verification.
Please be assured that the verification process is a regulatory requirement and, in certain instances, additional checks may be necessary to ensure full compliance. This is not intended to inconvenience you or delay any legitimate winnings, but rather to ensure that all account information is correctly and fully verified.
We understand that you have already submitted documents and have been in contact with our agent. Please note that our FICA team is actively working on your account and is trying to resolve this matter as a matter of urgency.
We truly value your patience and appreciate your cooperation while we work towards resolving this matter as quickly as possible.Kind regards,
Supabets Gaming Group
Best regards,
MM
Mercy M's updateReviewer Update
04 Mar 2026, 15:42The issue has been fixed.Thank you.
MM
Mercy M's update04 Mar 2026, 15:42
Reviewer Update
The issue has been fixed.Thank you.
Supabets's replyOfficial
04 Mar 2026, 15:46 Good day Mercy Maluleke,
Thank you for your feedback. in regards to your FICA query
Please note that our Withdrawal Team is currently attending to your withdrawal request. The matter is receiving attention, and we will provide you with an update shortly to ensure you receive prompt and efficient assistance.
We appreciate your patience and understanding.
Kind regards,
Supabets Gaming Group
Thank you for your feedback. in regards to your FICA query
Please note that our Withdrawal Team is currently attending to your withdrawal request. The matter is receiving attention, and we will provide you with an update shortly to ensure you receive prompt and efficient assistance.
We appreciate your patience and understanding.
Kind regards,
Supabets Gaming Group
Best regards,
Supabets's reply04 Mar 2026, 15:46
Official
Good day Mercy Maluleke,
Thank you for your feedback. in regards to your FICA query
Please note that our Withdrawal Team is currently attending to your withdrawal request. The matter is receiving attention, and we will provide you with an update shortly to ensure you receive prompt and efficient assistance.
We appreciate your patience and understanding.
Kind regards,
Supabets Gaming Group
Thank you for your feedback. in regards to your FICA query
Please note that our Withdrawal Team is currently attending to your withdrawal request. The matter is receiving attention, and we will provide you with an update shortly to ensure you receive prompt and efficient assistance.
We appreciate your patience and understanding.
Kind regards,
Supabets Gaming Group
Best regards,
Supabets's replyOfficial
04 Mar 2026, 16:16Good day Mercy Maluleke,
We are pleased to inform you that your withdrawal has been approved and is currently being processed.
Kindly allow some time for the funds to reflect in your account. Rest assured that you will receive your funds as soon as the processing has been completed.
Thank you for your patience and understanding.Kind regards,
Supabets Gaming Group
We are pleased to inform you that your withdrawal has been approved and is currently being processed.
Kindly allow some time for the funds to reflect in your account. Rest assured that you will receive your funds as soon as the processing has been completed.
Thank you for your patience and understanding.Kind regards,
Supabets Gaming Group
Best regards,
Supabets's reply04 Mar 2026, 16:16
Official
Good day Mercy Maluleke,
We are pleased to inform you that your withdrawal has been approved and is currently being processed.
Kindly allow some time for the funds to reflect in your account. Rest assured that you will receive your funds as soon as the processing has been completed.
Thank you for your patience and understanding.Kind regards,
Supabets Gaming Group
We are pleased to inform you that your withdrawal has been approved and is currently being processed.
Kindly allow some time for the funds to reflect in your account. Rest assured that you will receive your funds as soon as the processing has been completed.
Thank you for your patience and understanding.Kind regards,
Supabets Gaming Group
Best regards,