CK
Charlene K
1 reviews | Active since Feb 2013
08 Apr 2026, 15:52
VERIFICATION FAILURE TO PREVENT WITHDRAWALS
It is impossible to get your documents verified by this company. I have resubmitted ALL the required documents so many times, and I have been phoning and corresponding endlessly, just to get nowhere. The person I spoke with at the FICA department was in the process of loosing his temper with me, so I rather put the phone down. Easy to put money in, impossible to get it out.
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Replies (3)0
Replies (3)
Supabets's replyOfficial
08 Apr 2026, 16:32Hi Charlene,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
We understand how important it is for your documents to be verified promptly, especially when it affects your ability to withdraw funds. This is certainly not the level of service we aim to provide. We’re also concerned to hear about your interaction with our FICA team, and we will be addressing this internally.
To assist you further and resolve this matter as quickly as possible, one of our experienced FICA agents will be in contact with you shortly to review your documents and guide you through the next steps. Please ensure your contact details are available, as they may reach out via phone or email to expedite the process.
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
We understand how important it is for your documents to be verified promptly, especially when it affects your ability to withdraw funds. This is certainly not the level of service we aim to provide. We’re also concerned to hear about your interaction with our FICA team, and we will be addressing this internally.
To assist you further and resolve this matter as quickly as possible, one of our experienced FICA agents will be in contact with you shortly to review your documents and guide you through the next steps. Please ensure your contact details are available, as they may reach out via phone or email to expedite the process.
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Best regards,
Supabets's reply08 Apr 2026, 16:32
Official
Hi Charlene,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
We understand how important it is for your documents to be verified promptly, especially when it affects your ability to withdraw funds. This is certainly not the level of service we aim to provide. We’re also concerned to hear about your interaction with our FICA team, and we will be addressing this internally.
To assist you further and resolve this matter as quickly as possible, one of our experienced FICA agents will be in contact with you shortly to review your documents and guide you through the next steps. Please ensure your contact details are available, as they may reach out via phone or email to expedite the process.
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
We understand how important it is for your documents to be verified promptly, especially when it affects your ability to withdraw funds. This is certainly not the level of service we aim to provide. We’re also concerned to hear about your interaction with our FICA team, and we will be addressing this internally.
To assist you further and resolve this matter as quickly as possible, one of our experienced FICA agents will be in contact with you shortly to review your documents and guide you through the next steps. Please ensure your contact details are available, as they may reach out via phone or email to expedite the process.
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Best regards,
CK
Charlene K's updateReviewer Update
09 Apr 2026, 13:47In the last 3 days I've called Supabets 5 times and Supabets have phoned me 13 times. 9 times today and the issue is not sorted out. I've now lost another R10K due to rather playing as it seems I'm not getting my money out. Another betting site took SIX MINUTES this morning to validate my documents and confirm payment. And everybody at Supabets are "so sorry about your frustration mam". Sick to my stomach due to this.
CK
Charlene K's update09 Apr 2026, 13:47
Reviewer Update
In the last 3 days I've called Supabets 5 times and Supabets have phoned me 13 times. 9 times today and the issue is not sorted out. I've now lost another R10K due to rather playing as it seems I'm not getting my money out. Another betting site took SIX MINUTES this morning to validate my documents and confirm payment. And everybody at Supabets are "so sorry about your frustration mam". Sick to my stomach due to this.
Supabets's replyOfficial
09 Apr 2026, 14:03Hi Charlene,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
Please note that the Fica department is busy with your query and the Fica agent will give you a call as soon as they are done resolving your issue.
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
Please note that the Fica department is busy with your query and the Fica agent will give you a call as soon as they are done resolving your issue.
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Best regards,
Supabets's reply09 Apr 2026, 14:03
Official
Hi Charlene,
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
Please note that the Fica department is busy with your query and the Fica agent will give you a call as soon as they are done resolving your issue.
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
Please note that the Fica department is busy with your query and the Fica agent will give you a call as soon as they are done resolving your issue.
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Best regards,