LM
Louisa M
1 reviews | Active since Jan 2022
10 Apr 2026, 07:46
Unresolved query since 26 March to 10 April
A query logged on the 26th March is still unresolved on the 10th April. I have spoken to 7 consultants by now and all of them expect me to explain myself for the 100th time but still the query doesn't get resolved. You guys must call me the day you decide ro resolve the query and I'm not going to repeat myself to anyone. The next call I'm expecting is to be told that the query has been resolved. What level of incompetence is this?
Helpful (0)
Replies (3)0
Replies (3)
Supabets's replyOfficial
10 Apr 2026, 08:32Hi Louisa
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
As per our telephone conversation, your query has been escalated to the relevant department to be resolved and as soon as we get feedback we will get back to you. Please feel free to reach out to us if you require any further assistance send an email to *** or use WhatsApp ***).
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
As per our telephone conversation, your query has been escalated to the relevant department to be resolved and as soon as we get feedback we will get back to you. Please feel free to reach out to us if you require any further assistance send an email to *** or use WhatsApp ***).
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Supabets's reply10 Apr 2026, 08:32
Official
Hi Louisa
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
As per our telephone conversation, your query has been escalated to the relevant department to be resolved and as soon as we get feedback we will get back to you. Please feel free to reach out to us if you require any further assistance send an email to *** or use WhatsApp ***).
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
Thank you for bringing this to our attention, and we sincerely apologise for the frustration and inconvenience you’ve experienced.
As per our telephone conversation, your query has been escalated to the relevant department to be resolved and as soon as we get feedback we will get back to you. Please feel free to reach out to us if you require any further assistance send an email to *** or use WhatsApp ***).
We appreciate your patience and assure you that we are committed to resolving this for you.
Kind regards,
Supabets Support Team
LM
Louisa M's updateReviewer Update
10 Apr 2026, 08:35Thank you and you must please not that my bet was R5 and free games were multip**** by 3.
LM
Louisa M's update10 Apr 2026, 08:35
Reviewer Update
Thank you and you must please not that my bet was R5 and free games were multip**** by 3.
Supabets's replyOfficial
10 Apr 2026, 09:52Hi Louisa
Thank you for your patience.
Upon reviewing the technical issue experienced during gameplay, we regret to advise that we are required to adhere to the game rules.
As per the AGT game rules, “Malfunction voids all pays and plays.” In the event of a game interruption or technical fault, any active rounds including free spins are cancelled and cannot be reinstated.
We understand how frustrating this may be and recommend ensuring a stable internet connection while playing. The matter has also been logged with the provider for further review.
Kind regards,
Support Team
Thank you for your patience.
Upon reviewing the technical issue experienced during gameplay, we regret to advise that we are required to adhere to the game rules.
As per the AGT game rules, “Malfunction voids all pays and plays.” In the event of a game interruption or technical fault, any active rounds including free spins are cancelled and cannot be reinstated.
We understand how frustrating this may be and recommend ensuring a stable internet connection while playing. The matter has also been logged with the provider for further review.
Kind regards,
Support Team
Supabets's reply10 Apr 2026, 09:52
Official
Hi Louisa
Thank you for your patience.
Upon reviewing the technical issue experienced during gameplay, we regret to advise that we are required to adhere to the game rules.
As per the AGT game rules, “Malfunction voids all pays and plays.” In the event of a game interruption or technical fault, any active rounds including free spins are cancelled and cannot be reinstated.
We understand how frustrating this may be and recommend ensuring a stable internet connection while playing. The matter has also been logged with the provider for further review.
Kind regards,
Support Team
Thank you for your patience.
Upon reviewing the technical issue experienced during gameplay, we regret to advise that we are required to adhere to the game rules.
As per the AGT game rules, “Malfunction voids all pays and plays.” In the event of a game interruption or technical fault, any active rounds including free spins are cancelled and cannot be reinstated.
We understand how frustrating this may be and recommend ensuring a stable internet connection while playing. The matter has also been logged with the provider for further review.
Kind regards,
Support Team