MJ
Mivuyo J

1 reviews | Active since Oct 2024

27 Oct 2024, 13:08

Unreachable Support and Painfully Slow FICA Verification

"Supabets needs to seriously improve its customer service! Trying to get hold of them on their support lines feels like a never-ending nightmare. Every time I call, I’m either stuck on hold for ages or the line just doesn't get answered at all. It’s incredibly frustrating, especially when you have urgent issues to resolve.

On top of that, their FICA verification process is painfully slow. For a platform handling people's money, you would think they’d have a more efficient system in place. It’s disappointing to see such poor service when customers need help. If you’re looking for quick support or efficient account verification, I’d honestly look somewhere else."

0
Replies (3)
Supabets
Supabets's reply27 Oct 2024, 13:22
Official
 
Hi Mvuyo,

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group. 
 
MJ
Mivuyo J's update27 Oct 2024, 15:06
Reviewer Update
I have yet to receive contact from your representatives. Please do specify how your agents make contact.
Supabets
Supabets's reply27 Oct 2024, 15:23
Official
Hi Mivuyo Jwambi

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards,

Supabets Gaming Group.