Unprofessional Supabets

I made a withdrawal request on the 3rd of January via sparkle pay standard bank instant money at Supabets. After 24 hours past I contacted them because I still had not received an sms from standard bank, I was advised by one of Supabets consultants to call standard bank and query my complaint, standard bank told me that i was being misled they had not received any notifications from supabets besides the two previous withdrawals which I received sms for. I then contacted unprofessional supabets again and they told me that my issue will be resolved shortly, I have not been given any feedback I'm still waiting for the so-called "relevant department" to respond.