Unpaid withdrawal

I received a call from Kamogelo at 12:01 on 23/10/2017 advising me that SupaBets accepts that payment was not made. He apologised for the inconvenience and assured me that payment is being processed. It has now been over 24 hours and I'm yet to receive the funds. What's today's excuse?

You guys are pathetic and you need to sort yourselves out. Yesterday, 24/10/2017 @15:53, I got a call from your one of your employees (I forgot his name) and he told me the opposite of what Kamogelo had told me previously. He told me that you are waiting for proof if payment from iGame showing that I've already been paid, and I will DEFINITELY be contacted by 10:00 on 25/10/2017. Why does it take 10 days to sort out a withdrawal? Well, here's my theory: 1. Since I made 2 withdrawals of the same amount a few hours apart, someone saw an opportunity to enrich themselves hoping I would not notice. How smart; 2. It's taking forever to furnish proof of payment because that document doesn't exist (and to think SupaBets won't even resolve a deposit query without proof of payment, how ironic); 3. I'm being given the run-around in an attempt to have me eventually give up. Well, you'll be hearing from me EVERY SINGLE DAY until this mess is resolved. In the meantime, please think of a way to compensate me for my airtime and data bundles once all of this is over.