1 reviews | Active since Apr 2017

10 Jun 2017, 12:22

unpaid Transaction and bad service

<p>Hi ,</p> <p> </p> <p>I’m so disappointed with the Supabets South Africa</p> <p> </p> <p>I have been calling and emailing them about 20 times to this email addresses ********** ********** ********** I keep getting send us the Rica documents of which I did ,make sure your e-wallet is cleared confirmed cleared then they disappear without a respond despite email send to them they read but never respond ,it’s been 6days following up with the same issue and to my surprise this is still not resolved I feel angry and disappointed on this guys</p> <p>THE TRANSACTION OF R 1500:00 STILL OUTSTANDING AND THAT’S THE ONE IN QUESTION</p> <p>Username :Lerato1981</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Username :Lerato1981</p> <p> </p> <p>Later the day, i send a query to the Supabets questioning why i had not received the second pay out. I received only bad service which i cannot even begin to explain. I sent the same request on 14, 15, 16, 04 JUNE 2017 several times in one day. I was subsequently send from pilla to post . This is despite providing proof, by way of transactions from my EWALLET STATEMENT, that i did not receive the money and send endless messages and emails</p> <p> </p> <p>I know this is not a lot of money, but its my money and i want it.</p> <p> </p> <p>I have received nothing but bad service from Supabets. All their WhatsApp numbers are useless. </p> <p> </p> <p>Im tired of fighting can someone just do their job and give me my money.</p>

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Replies (5)
's update10 Jun 2017, 12:28
Reviewer Update

i need this resolve tired of sending mails with no response

's update13 Jun 2017, 18:08
Reviewer Update

today is the 9th Day and still my issue is not resolved with Supabets SA ,this is the worst service ever received and worse they eevn dry you out by making sure you call them with your airtym and send them mails with your Data so i have unpaid transaction and every increasing telephone bills and Data will they cover for all the calls made and the Data spend including paying off my outstanding Payments

Cause i keep getting same respond ,we escalated to Sparkle Pay nothing else but this is my winnings and i need to spend it and seems like no one cares

just need this resolved ASAP and im done with Supabets after my payments are cleared they can keep their worst service

Supabets
Supabets's reply14 Jul 2017, 13:34
Official

Good day Sir

Supabets acknowledges receipt of your review . Your query was escalated to our support team for investigation. We will provide you with feedback in due course.

Kind regards

Supabets Gaming Group

Supabets
Supabets's reply25 Jul 2017, 14:49
Official

Dear Sir

As a company we strive to satisfy all our customers.

After investigation it was confirmed that a support agent contacted you regarding your query and that it your query was solved.

Should you need any further assistance please do not hesitate to contact us on *** or on ***.

We apologize for any inconvenience this may have caused you.

Kind Regards

Supabets Gaming Group

's update25 Jul 2017, 18:11
Reviewer Update

Hi Supabets Team ,

as much you saying the query was resolved DO YOU KNOW HOW WAS IT RESOLVED ?

i will suggest you find out the resolution and advise if this was profssional or not as i this is not resolved at all