Unallocated deposit - ********** services

I have been trying since mid December for Supabets to allocate my deposit since they don't pick it up on their side.

I sent them an email from my bank with all the transaction details which includes the reference number and other details.

Then they call ask me to do a recon of all my payments to match with theirs.. I do this, they tell me the sum isn't matching they then request me to send them my bank statements like are they mad to see if I made payment... Now I call again and they want proof of payment.

Do you not read English over there? Can you not read the mail from my bank because all you need is a ref to allocate payment if you cannot find payment then call the payments vendor DPO.

This is beyond pathetic!!!