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Ashley D

1 reviews | Active since Feb 2023

01 Feb 2023, 01:43

UNABLE TO WITHDRAW WINNINGS FROM 21 JANUARY 2023.

I thought I was the only waiting to cashout my winnings. I did a withdrawal through fnb ewallet as well as standard bank on the 21st January and well as 22 January and 38+ emails later and still received R0 from them. So im still waiting on feedback over 10days already. They dont even communicate to let me whats happening at all. Sometimes they even ignore my emails. Ive got screenshots of all dates and times of withdrawals that was approved by fnb then bounced back to my supabets account after supabets cancelled and reversed it. Everyday they tell me they awaiting feedback or they investigating A SYSTEM ERROR. Those errors ate not my problem. I won from my free spins and tried to withdraw but recieved R0. All i want is what i won so that i can also continue enjoying the games on supabets..

Please help..

0
Replies (9)
Supabets
Supabets's reply01 Feb 2023, 06:47
Official
 Hi Ashley Damon 


We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards

Supabets Gaming Group 
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Ashley D's update01 Feb 2023, 14:09
Reviewer Update
Hi. You called this morning but i missed ur call. Can u call again please.
Supabets
Supabets's reply01 Feb 2023, 15:05
Official
  Hi Ashley Damon 
 
 Okay, one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards, 

Supabets Gaming Group.
 
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Ashley D's update01 Feb 2023, 15:20
Reviewer Update
U can call now. i was driving but availablet to tale ur call now.
Supabets
Supabets's reply01 Feb 2023, 15:21
Official
   Hi Ashley Damon,

   We are trying to contact you on the following number :  068 **** 661  However there is no answer - Please confirm a alternative number or time in which we can contact and assist you accordingly.

 Kind regards, 

Supabets Gaming Group. 
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Ashley D's update02 Feb 2023, 05:23
Reviewer Update
A huge thank u to supabets agent or sorted out the issue within 5min and i got paid out my winnings. Although my Ozow eft withdrawal is still pending. So if u can possibly reverse that eft withdrawal so that i could cashout using other options.

Thanks again.
Supabets
Supabets's reply02 Feb 2023, 06:48
Official
 Hi Ashley Damon 
Thank you for the positive feedback, we wish you a great experience with us and good luck with your future bets.

Regards,
Supabets Gaming Group. 
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Ashley D's update02 Feb 2023, 07:21
Reviewer Update
Just recieved final payout. Thanks again. Love u guys.
Supabets
Supabets's reply02 Feb 2023, 09:31
Official
 Hi Ashley Damon 
Thank you for the positive feedback, we wish you a great experience with us and good luck with your future bets.

Regards,
Supabets Gaming Group.