LB
Letitia B
1 reviews | Active since Mar 2017
04 Dec 2025, 12:28
Unable to FICA my account - pathetic service.
Good day
I have been struggling since Saturday 29 November to cash out. I have emailed my FICA documents more than one and tried to upload it. I tried contacting the call centre and tried the online messaging, but we just dont get any response. Is there anyone that can assist as I would like to cash out.
Helpful (0)
Replies (6)0
Replies (6)
Supabets's replyOfficial
04 Dec 2025, 18:18Hi Letitia Brown
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply04 Dec 2025, 18:18
Official
Hi Letitia Brown
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
LB
Letitia B's updateReviewer Update
08 Dec 2025, 13:36Hi,
We are still waiting for someone to contact my husband. It has been more than a week, and we still cannot cash out.
This is ridiculous. No one answers the calls or the online chat.
We are still waiting for someone to contact my husband. It has been more than a week, and we still cannot cash out.
This is ridiculous. No one answers the calls or the online chat.
LB
Letitia B's update08 Dec 2025, 13:36
Reviewer Update
Hi,
We are still waiting for someone to contact my husband. It has been more than a week, and we still cannot cash out.
This is ridiculous. No one answers the calls or the online chat.
We are still waiting for someone to contact my husband. It has been more than a week, and we still cannot cash out.
This is ridiculous. No one answers the calls or the online chat.
Supabets's replyOfficial
08 Dec 2025, 13:42Hi Letitia Brown
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply08 Dec 2025, 13:42
Official
Hi Letitia Brown
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
LB
Letitia B's updateReviewer Update
11 Dec 2025, 11:59Good day,
We still waiting for the Fica to be completed. We have forwarded a legible copy of the drivers license, ID and proof of address as well as the bank statement. Almost two weeks later we still struggling.
I will do some more research to check how this can be taken further. It should not be that difficult to verify documentation.
We still waiting for the Fica to be completed. We have forwarded a legible copy of the drivers license, ID and proof of address as well as the bank statement. Almost two weeks later we still struggling.
I will do some more research to check how this can be taken further. It should not be that difficult to verify documentation.
LB
Letitia B's update11 Dec 2025, 11:59
Reviewer Update
Good day,
We still waiting for the Fica to be completed. We have forwarded a legible copy of the drivers license, ID and proof of address as well as the bank statement. Almost two weeks later we still struggling.
I will do some more research to check how this can be taken further. It should not be that difficult to verify documentation.
We still waiting for the Fica to be completed. We have forwarded a legible copy of the drivers license, ID and proof of address as well as the bank statement. Almost two weeks later we still struggling.
I will do some more research to check how this can be taken further. It should not be that difficult to verify documentation.
Supabets's replyOfficial
11 Dec 2025, 23:00Hi Letitia Brown
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply11 Dec 2025, 23:00
Official
Hi Letitia Brown
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's replyOfficial
11 Dec 2025, 23:01Hi Letitia Brown
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
Supabets's reply11 Dec 2025, 23:01
Official
Hi Letitia Brown
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group
We apologize for any inconvenience this might have caused.
Kind regards,
Supabets Gaming Group