THIS COMPANY IS ABSOLUTE HORROR!!!!

You’ll never truly understand the definition of hardship until you have to deal with Supabets. By far the worst stressful situation I’ve endured this year. Your service is ****tt multip**** to infinity... Everyone I deal with is just a different toilet but the same pile of ****ttt....

Can we end this relationship please. Just credit my account so I can close this retarded account

Tsek! Give me my money maan

This company thinks every Debit/Credit card (regardless of the fact that it’s Visa) has a Masterpass reference🤣🤣🤣... If their IQ’s were any lower, they’d rocks.

This has been the worst curse

Just respond to my damn email so I can sort this out with a company who actually know what they are doing. Don’t call me! Just respond to my email. Will flood your mailbox if I have to. Send me an email an release me of this ma***a-show

Yo! I still have all my sanity intact. Dealing with Supabets is not for the faint hearted. My gripe is with Supabets the company. You can employ the best customer service agents in the world but you cannot expect them to deliver world class service when you as a company aren’t doing much to support their efforts. Your agents take unnecessary abuse from your customers simply because people in the back office are not doing their job. My query wouldn’t have gone as far as it had if the person employed to do recons was calling the bank every morning and tracing sources of all unallocated funds (normal, functioning business do that). I would know this because I work in finance. You deal with people’s monies but don’t even care that there’s a person who is not doing their job and not only frustrating your customers but also directly negatively affecting the customer experience.

My query was resolved and there is absolutely no reason that someone else with the same query should endure the experience I did over the past 9 days. But it will happen. Unless they are lucky enough to get through to Mpho and perhaps Lerato.... the only 2 people (spoke to over 10 people) who were not following a script which was obviously written to accommodate the laziness of your bank and cash department (I would fire the whole lot given the chance).

Lloyd, the floor manager took so much bashing from me I’m convinced it would come as a shock to him to learn that I don’t ever raise my voice. I expected him to just be done with me and just forward me the email I requested which would’ve assisted me in getting my issue resolved by Visa. I was pleasantly surprised when within 20 min he got back to tell me my account was credited. Basically meaning he went an extra mile to do what your bank and cash department should’ve done. And he still made sure that I’m emotionally okay after all the drama and the almost screaming match we had. Now that is the type of service that you should be striving for as a company. But you cannot attain it when your call centre is also expected to run your back office queries. Do better as a business. You not only owe that to your customers but to your employees. Especially your employees on the frontline. They are rockstars!