1 reviews | Active since Aug 2012
Terrible service from Supabets
I had a 3 bets placed with supabets on 5 April 2021 when that time I still had R1917 still in my online account. The following morning I could not log in that issue repeated itself for a week or so. When I could eventually log in my balance was R0.00 I contacted them (supabets) when after a few days R1500 was paid into my account. Thinking the rest will be paid out it did not happen for a full week. Then I asked but where is the rest of my balance then after speaking to Lungile the R400 was paid out to correct my account. Then I had to ask about the bets where one was paid out, an Ethiopian game where I was paid out R3200. Then I also played a bet on goalscorers for two players R150 was the stakes. The odds came to over 60.0 and they have been giving me the run around after speaking to shownett, Neville and Lungile referring me on a daily basis to nothing happening. To a point where they don't reply on my emails anymore. I have then send a mail seeing that I will never see my winnings can I please have my stakes returned then I get asked daily what was the bet for after sending the details daily you don't hear from them again up until I send another mail then I get asked for the details again and again.
This is so unfair as your stakes get deducted immediately yet now I have to wait and wait on a daily basis.
The worst part is I can not even call up my bets anymore for those bets even the one (the Ethiopian game) that was paid out already. I asked them why can I not please call up those 3 bets on that till today no answer and I ask that everyday.
I am really so dissatisfied with the service I am experiencing now as I have never gone through this with this betting platform.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group.
We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.
We apologize for any inconvenience this might have caused.
Kind regards
Supabets Gaming Group.
We have made a follow up regarding your query with the relevant department, we will contact you as soon as we get feedback.
Kind regards
Supabets Gaming Group.
We have made a follow up regarding your query with the relevant department, we will contact you as soon as we get feedback.
Kind regards
Supabets Gaming Group.
