PB
Peetro B

1 reviews | Active since Mar 2021

26 Aug 2022, 22:34

Terrible clientel no service waist of time

Very disapointed iam a everyday client and after 1 year of depositing every singel day just to learn that supabets are full of empty promises and day light ******s without a worry or shame my account has been active and fica was done within the first week of opening my account a year later after a deposit was made of 52k they frozed my account(didnt even bother of contacting me) i phoned thousands of times after a week i was told to go in branch the closest branch was katlahong i desided i want to remove my funds and close my account when arrived at branch the supervisor could only give me 20k(that was all the money in branch)at that moment he said he would arrange the remaining balance the following day......when arrived the next day i was told my funds has been frozen its under investigation i emailed and phoned millions of times the same story was told everyday that i would recieve a call within 15 to 20 minutes with feed back never once did they call to inform me on anything iam still struggling its been one month that i cant acses my funds or even place one bet today i decided to go to head office in illovo sandton which is extreamly far from where i stay when arrived there i was told from the receptionist that the problem was that i made the deposit using a bussiness account which puts their lisence in jepedy i was told from 1 of the owners that my problem would be solved by the reception i could rest assured the receptionist promised me at 8 o clock my account would be able to place a bet but only on monday would the withdrawel issue be solved once again nothing she didnt even bother to call me i phoned in once again and just like always i was told someone would call me this is pathetic if head office cant solve my problem who can iam taking my lawer with on monday what about my diesel and airtime my time waisted who is going to pay for that if they decide i may have acses to my own money someday

0
Replies (3)
Supabets
Supabets's reply27 Aug 2022, 08:46
Official
 Hi Peetro V

We acknowledge receipt of your review and thank you for bringing this to our attention.
We understand your frustration and therefore one of our experienced agents will be in contact with you shortly.

We apologize for any inconvenience this might have caused.

Kind regards, 

Supabets Gaming Group 
PB
Peetro B's update09 Sept 2022, 19:55
Reviewer Update
i appriciate the extra mile that supabets went after this hole issue they really made effort to make me feel at home my problem has been solved and thank you for all the effort and hospitality
Supabets
Supabets's reply24 Sept 2022, 14:04
Official
Hi Peetro V

It has been a great pleasure assisting you. Good luck with your future betting. 

Kind regards

Supabets Gaming Group